Send a message to a patient
Reply to a patient by SMS or email from the Conversations inbox.
· 1 min read
Verified for HealthCo v2.4
The Quick Answer
Open Conversations, select a thread, and use the composer at the bottom to reply by SMS or email depending on what's available for that contact.
Reply to a conversation
- Open Conversations.
- Select a patient's thread.
- Choose SMS or Email in the composer, type your message, and send.
If SMS is greyed out
SMS is unavailable if the contact has no phone number on file, or if SMS is turned off for the clinic — hover the disabled option for the exact reason.
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